Privacy Policy & Terms

TERMS OF SERVICE

Last updated: 13 July 2026

1. About these Terms

These Terms of Service (“Terms”) govern your access to and use of:

  • ytwealthacademy.org;

  • ytwealthacademy.com;

  • the YouTube Wealth Academy online learning platform and community;

  • the YouTube Wealth Academy Course;

  • the Titles & Thumbnails Mastery Course;

  • any associated videos, lessons, PDFs, resources, community spaces, communications and other digital content we provide.

The websites, courses, community and associated content are referred to collectively in these Terms as the “Services”.

The Services are operated by Creator Haus Limited, trading as YouTube Wealth Academy.

Creator Haus Limited is a private limited company registered in England and Wales under company number 16300323.

Our registered office is:

35 Ashbrook Crescent
Solihull
England
B91 3TD

UK VAT registration number: GB510245247

You can contact us at dan@ytwacademy.com.

In these Terms, “Creator Haus”, “YouTube Wealth Academy”, “we”, “us” and “our” refer to Creator Haus Limited. “You”, “your” and “customer” refer to the person or organisation accessing or purchasing the Services.

Please read these Terms before purchasing or accessing the Services. By placing an order, creating an account, accessing a Course or participating in the community, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not purchase or use the Services.

2. Eligibility

You must be at least 18 years old to purchase the Services in your own name.

A person aged 16 or 17 may access the Services only where:

  • a parent or legal guardian has reviewed and accepted these Terms;

  • the parent or legal guardian has authorised or completed the purchase;

  • the parent or legal guardian accepts responsibility for the young person’s use of the Services; and

  • the purchase and use of the Services are lawful in the customer’s country.

The Services are not intended for children under 16.

If you purchase on behalf of a company, organisation or another person, you confirm that you have authority to bind them to these Terms.

We may refuse or cancel an order where we reasonably believe that the eligibility requirements have not been met.

3. Consumers and business customers

The Services may be purchased by consumers, self-employed individuals and organisations.

If you are purchasing mainly for purposes outside your trade, business, craft or profession, you will normally be treated as a consumer.

If you are purchasing wholly or mainly for business purposes, you will be treated as a business customer.

Nothing in these Terms excludes or restricts any statutory consumer right that cannot lawfully be excluded or restricted.

4. Information about the Services

We take reasonable care to describe each Course and its main features accurately.

Course descriptions, curriculum details, promotional materials, screenshots, demonstrations and previews are provided to help you understand the nature of the Course. Minor differences may arise because Courses are updated, reorganised or delivered through different devices and platforms.

Unless expressly stated otherwise, purchasing a Course provides access only to the Course and materials identified on the relevant sales or checkout page.

Access to personal assistance, feedback, community responses or direct support from a particular individual is not guaranteed unless it is expressly included in the product description.

We do not guarantee:

  • a particular number of new lessons or updates;

  • direct personal feedback;

  • a particular support-response time;

  • that every question will receive an individual answer;

  • access to live coaching or consultations;

  • that a particular feature or community function will remain available indefinitely.

5. Placing an order

When you submit an order, you are making an offer to purchase the relevant Course or Service subject to these Terms.

A binding contract is formed when we:

  • accept your payment;

  • send an order confirmation; or

  • provide access to the purchased Course,

whichever occurs first.

We may decline or cancel an order before providing access where:

  • payment has not been authorised;

  • information supplied at checkout appears inaccurate;

  • we reasonably suspect fraud, misuse or an unauthorised transaction;

  • the product was listed with an obvious pricing or technical error;

  • supply would be unlawful;

  • you do not satisfy the eligibility requirements; or

  • the Course is no longer available.

If we cancel an order after receiving payment but before providing access, we will return the applicable payment unless we are legally entitled to retain it.

6. Prices, currencies and VAT

Prices are displayed in one or more of the following currencies:

  • pounds sterling;

  • euros;

  • United States dollars.

Unless clearly stated otherwise, prices shown to consumers include applicable VAT.

The VAT treatment of an order may depend on matters including:

  • your billing address;

  • your country of residence;

  • your IP address or approximate location;

  • information supplied to our payment and checkout providers;

  • whether you are purchasing as a consumer or business;

  • applicable tax laws.

You must provide complete and accurate information about your identity, billing address, location and tax status.

You must not deliberately use false billing information, location-masking tools or another person’s details to avoid tax.

Your card provider or bank may apply currency-conversion charges, international transaction fees or other charges. These charges are controlled by your payment provider and are not charged by us.

Where available, customers may request or download a VAT invoice.

7. Payment

Payment is normally required in full at the time of purchase.

Payments may be processed through Shopify, Stripe or another payment provider identified at checkout.

We do not receive or store your complete debit or credit card number. Payment information is processed by the relevant payment provider under its own terms and privacy arrangements.

You authorise us and our payment providers to charge the amount shown at checkout using the payment method you select.

Access may be delayed, suspended or cancelled if:

  • payment fails;

  • a payment is reversed;

  • a transaction is identified as unauthorised;

  • a refund is issued;

  • a payment dispute or chargeback is opened; or

  • we reasonably suspect payment fraud.

8. Immediate supply of digital content

The Courses consist primarily of digital content supplied online.

Access is normally provided immediately after successful payment.

Where applicable law provides a statutory cancellation period, we may ask you at checkout to:

  1. expressly request that supply of the digital content begins immediately and before the end of the cancellation period; and

  2. acknowledge that your statutory right to cancel may be lost once supply of the digital content begins.

Where we do not obtain any consent or acknowledgment required by law, your statutory cancellation rights will not be treated as waived merely because these Terms mention immediate access.

Any loss of a statutory cancellation right does not remove:

  • the separate commercial 14-day refund guarantee described in our Refund and Cancellation Policy;

  • rights relating to faulty or misdescribed digital content; or

  • any other right that cannot lawfully be excluded.

9. Course access

After purchasing, you will normally receive instructions explaining how to access the Course through Shopify, Circle or another designated platform.

You may be required to create an account, confirm your email address and choose a password.

Course access is personal to the purchaser.

You must not:

  • share your login credentials;

  • allow another person to use your account;

  • purchase one account for use by multiple people;

  • sell or transfer your account;

  • publish your login details;

  • access another customer’s account;

  • attempt to bypass access restrictions.

If you believe your account has been accessed without permission, you must contact us promptly.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account, except where the activity results from a security failure for which we are legally responsible.

10. Duration of access

Unless a product page expressly specifies a fixed access period, access is intended to continue for as long as:

  • Creator Haus Limited continues to operate;

  • the relevant Course remains offered or supported;

  • the relevant hosting platform remains available; and

  • your account remains in good standing.

References to ongoing, permanent or long-term access do not create a guarantee of perpetual or legally unlimited “lifetime access”.

Course access may end if:

  • Creator Haus Limited ceases trading;

  • the Course is permanently discontinued;

  • a platform or technology required to provide it is withdrawn;

  • continued supply becomes unlawful or commercially impracticable;

  • you receive a refund;

  • your payment is reversed;

  • you breach these Terms;

  • your account presents a security risk.

Where reasonably possible, we will try to avoid withdrawing a Course without good reason. However, we do not guarantee that any Course, platform, feature, lesson or community will remain available indefinitely.

Your statutory rights are unaffected.

11. Course updates and changes

We may periodically:

  • update lessons;

  • correct outdated information;

  • replace videos;

  • add or remove resources;

  • reorganise modules;

  • change presenters;

  • revise examples;

  • improve production quality;

  • alter the community structure;

  • move the Course to another platform;

  • replace an older Course with a newer version.

We are not required to preserve every historical lesson or version.

We may discontinue content that is outdated, inaccurate, technically unsupported, legally problematic or no longer consistent with the purpose of the Course.

Changes will not normally entitle you to a refund unless:

  • the change materially removes the principal content you purchased;

  • our Refund and Cancellation Policy applies; or

  • applicable law requires a refund or other remedy.

12. Licence to use the Course

Subject to payment and compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access the purchased Course for your own learning and internal business development.

This licence does not transfer ownership of any intellectual property to you.

Where we make a supporting PDF or similar resource available for download, you may download and retain one reasonable personal copy for your own use.

Unless we expressly agree otherwise in writing, you must not:

  • copy Course videos, audio, scripts or lesson materials;

  • screen-record or record Course content;

  • download videos through unauthorised methods;

  • reproduce or redistribute Course materials;

  • share downloadable materials with another person;

  • publish Course content online;

  • resell, sublicense or commercially distribute Course materials;

  • use Course materials to create a competing course, membership or training programme;

  • teach, licence or deliver our materials to your own clients;

  • remove copyright, branding or ownership notices;

  • translate or adapt materials for redistribution;

  • scrape, crawl or systematically extract content;

  • use automated tools to copy or analyse protected content;

  • upload Course materials to an artificial-intelligence training system, dataset or knowledge base;

  • use our materials to train an artificial-intelligence model;

  • circumvent security or access controls;

  • reverse engineer platform functionality;

  • falsely represent our materials as your own.

No resale rights, master-resale rights, private-label rights, redistribution rights or commercial teaching rights are granted unless a separate written licence expressly grants those rights.

13. Intellectual property

All intellectual-property rights in the Services belong to Creator Haus Limited or the relevant third-party licensor.

Protected material includes:

  • Course videos and audio;

  • scripts;

  • written lessons;

  • PDFs and workbooks;

  • frameworks and processes;

  • graphics and illustrations;

  • branding;

  • logos;

  • website copy;

  • community materials;

  • templates;

  • product names;

  • photographs;

  • recorded demonstrations;

  • the selection, structure and arrangement of Course content.

“YouTube”, “Google” and associated names and logos are trademarks belonging to their respective owners.

YouTube Wealth Academy and Creator Haus Limited are independent of YouTube and Google. We are not sponsored, approved, operated or endorsed by YouTube or Google.

14. Community access

A purchase may include access to an in-app or online community hosted through Circle, Shopify or another platform.

Community access is provided as an additional feature of the relevant Course and is not sold as an unlimited entitlement to personal advice.

You must behave respectfully and lawfully.

You must not:

  • harass, threaten or intimidate another member;

  • engage in discriminatory or abusive behaviour;

  • publish hateful, sexually explicit or illegal material;

  • spam the community;

  • send unsolicited promotions or sales messages;

  • privately solicit or market to members without permission;

  • collect or scrape member information;

  • impersonate another person;

  • share another person’s private information;

  • publish another person’s confidential material;

  • upload malware or harmful code;

  • infringe copyright, trademark or other rights;

  • publish fraudulent or misleading earnings claims;

  • disrupt the community or platform;

  • encourage another person to breach these Terms.

We may remove material, restrict features, issue a warning, suspend an account or permanently remove a member where we reasonably believe this is necessary to:

  • enforce these Terms;

  • protect members;

  • protect our intellectual property;

  • comply with law;

  • investigate misconduct;

  • maintain the quality and security of the community.

Community access normally ends when access to the associated Course ends.

15. Content submitted by users

You retain ownership of original material you post or submit.

By submitting material to a Course or community, you grant Creator Haus Limited a non-exclusive, worldwide, royalty-free licence to host, copy, display, format and communicate that material only as reasonably necessary to:

  • operate the community;

  • display your post to other permitted members;

  • provide support;

  • moderate content;

  • investigate complaints;

  • enforce these Terms;

  • protect the Services.

You confirm that:

  • you have the right to submit the material;

  • the material does not infringe another person’s rights;

  • the material is not unlawful, defamatory or misleading;

  • publishing the material within the community does not breach confidentiality.

We will not ordinarily use your name, photograph, channel, detailed results or personal success story in public advertising without separate permission.

Where you deliberately submit a review or testimonial for publication, you authorise us to reproduce and edit it for length or clarity, provided we do not materially misrepresent what you said.

16. Educational purpose and results

The Courses provide educational information about YouTube content, titles, thumbnails, audience development and related business topics.

Your results will depend on factors outside our control, including:

  • your experience;

  • skill;

  • effort;

  • consistency;

  • niche;

  • audience;

  • content quality;

  • market conditions;

  • competition;

  • YouTube’s systems and policies;

  • changes to third-party platforms.

We do not guarantee:

  • views;

  • subscribers;

  • revenue;

  • advertising income;

  • sponsorships;

  • affiliate income;

  • sales;

  • channel growth;

  • profitability;

  • acceptance into the YouTube Partner Program;

  • a particular recommendation or algorithmic outcome.

Examples, screenshots, testimonials, case studies and student results illustrate individual experiences. They are not promises that you will obtain the same or similar outcome.

You remain responsible for deciding whether and how to apply the material.

17. YouTube and third-party rules

You are responsible for ensuring that your use of YouTube and other services complies with their current terms, policies, community guidelines, advertising rules and applicable laws.

We are not responsible for:

  • suspension or termination of your YouTube account;

  • demonetisation;

  • copyright claims;

  • changes to an algorithm;

  • changes to platform eligibility;

  • reduced reach;

  • changes to third-party policies;

  • a third-party platform rejecting your content.

Course information may become outdated because third-party platforms can change without notice.

18. Third-party links and affiliate relationships

The Services may contain links to third-party websites, products, software and services.

Some links may be affiliate links. This means Creator Haus Limited may receive a commission or other benefit if you make a purchase through the link.

Where reasonably appropriate, we will identify affiliate or commercial relationships.

You are not required to purchase through an affiliate link.

Third-party products and services are governed by the third party’s own terms, pricing and privacy practices.

We do not control and are not responsible for:

  • the availability of third-party services;

  • price changes;

  • third-party claims;

  • third-party security;

  • third-party content;

  • the performance or suitability of third-party products.

A link or recommendation does not create a guarantee or warranty.

19. Support

Support requests should be sent to dan@ytwacademy.com.

We aim to respond to refund requests within one to three working days. This is a target rather than a guarantee.

General support, community feedback and personal advice are not guaranteed unless expressly included in the product description.

We may refuse to respond to communications that are abusive, threatening, repetitive, unlawful or unrelated to the Services.

20. Refunds

Refund requests are governed by our Refund and Cancellation Policy.

Our current commercial refund guarantee generally permits a request where:

  • the request is submitted within 14 calendar days of purchase; and

  • no more than 20% of the purchased Course has been consumed.

Additional conditions and statutory-right information are contained in the Refund and Cancellation Policy.

A refund does not permit you to retain or continue using the refunded Course or its materials.

21. Payment disputes and chargebacks

You should contact us before opening a payment dispute so that we have a reasonable opportunity to investigate and resolve the issue.

Nothing in this section prevents you from using a lawful payment-dispute right.

However, you must not:

  • falsely claim that an authorised purchase was unauthorised;

  • retain Course access after obtaining a reversal;

  • use a chargeback as a means of avoiding the Refund and Cancellation Policy;

  • provide misleading information to a payment provider.

We may suspend access while a dispute is being investigated.

If a payment is refunded, reversed or charged back, access to the relevant Course and community may be removed immediately.

We may provide relevant transaction, login, access and Course-progress evidence to payment providers when responding to a dispute.

22. Suspension and termination

We may temporarily or permanently suspend your access where we reasonably believe that you have:

  • shared your account;

  • copied or redistributed materials;

  • attempted to resell the Course;

  • infringed intellectual-property rights;

  • harassed another member;

  • engaged in fraud;

  • supplied false information;

  • initiated a dishonest chargeback;

  • failed to make a required payment;

  • attempted to bypass platform security;

  • used automated scraping or extraction tools;

  • uploaded harmful material;

  • breached community rules;

  • used the Services unlawfully;

  • materially breached these Terms.

For minor breaches, we may provide a warning or opportunity to correct the breach.

We may terminate immediately where the breach is serious, repeated, fraudulent or creates a risk to us, the platform or another person.

Where access is terminated because of your material breach, you will not normally be entitled to a refund, except where applicable law requires otherwise.

Provisions concerning intellectual property, restrictions, liability, payment disputes and governing law will continue after termination where their nature requires them to continue.

23. Technical requirements and availability

You are responsible for having:

  • a compatible device;

  • a reliable internet connection;

  • a current web browser;

  • an email address;

  • the ability to stream video and open common PDF files.

We do not guarantee that the Services will always be uninterrupted, error-free or compatible with every device.

Access may be interrupted because of:

  • planned maintenance;

  • urgent security work;

  • platform outages;

  • internet failures;

  • payment-provider failures;

  • software updates;

  • hosting-provider changes;

  • events outside our reasonable control.

We will take reasonable steps to restore access where the interruption is within our control.

24. Security

You must not attempt to:

  • gain unauthorised access to the Services;

  • probe or test platform security;

  • introduce malicious code;

  • interfere with another user;

  • overload the platform;

  • circumvent restrictions;

  • access data you are not authorised to view.

We may preserve and disclose relevant information where reasonably necessary to investigate security incidents or comply with law.

25. Our responsibility to consumers

We do not exclude or restrict liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of rights that cannot lawfully be excluded;

  • any other liability that cannot lawfully be limited.

If you are a consumer, we are responsible for foreseeable loss and damage caused by our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.

If you use the Services for commercial or business purposes, we are not responsible under the consumer provisions for business losses such as:

  • lost profits;

  • lost revenue;

  • loss of opportunity;

  • lost contracts;

  • business interruption;

  • loss of anticipated savings.

Your statutory rights concerning digital content remain unaffected.

26. Our responsibility to business customers

This section applies where you purchase wholly or mainly for business purposes.

To the maximum extent permitted by law, we will not be liable for:

  • indirect or consequential loss;

  • loss of profits;

  • loss of sales;

  • loss of revenue;

  • loss of business opportunity;

  • loss of anticipated savings;

  • loss of goodwill;

  • loss arising from a third-party platform decision;

  • loss arising from applying Course information without independent judgment.

Subject to liabilities that cannot lawfully be limited, our total aggregate liability arising from a Course or purchase will not exceed the total amount you paid us for the affected Course.

27. Your responsibility

You are responsible for:

  • how you apply the Course information;

  • your own content and channels;

  • maintaining backups of your own files and work;

  • checking third-party policies;

  • protecting your account;

  • complying with applicable laws;

  • obtaining professional assistance where appropriate.

A business customer will be responsible for reasonable losses incurred by us as a direct result of that customer’s unlawful use, intellectual-property infringement or deliberate material breach of these Terms.

28. Events outside our control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

  • failure of internet infrastructure;

  • outages affecting Shopify, Circle, Stripe or hosting providers;

  • cyberattacks;

  • natural disasters;

  • industrial action;

  • government restrictions;

  • changes in law;

  • serious illness;

  • power failures;

  • widespread platform disruption.

This section does not remove rights that cannot lawfully be excluded.

29. Privacy

Our use of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

30. Changes to these Terms

We may update these Terms where reasonably necessary to:

  • reflect a change in law;

  • reflect a regulatory requirement;

  • correct an error;

  • improve clarity;

  • address security or misuse;

  • reflect a platform change;

  • introduce or change a Service;

  • protect our legitimate interests.

The “Last updated” date will be revised when a new version is published.

The version accepted when you make a one-off purchase will generally continue to govern that purchase, except where:

  • a change is required by law;

  • the change benefits you;

  • the change concerns community conduct, security or platform operation;

  • the change does not materially reduce your contractual rights.

Where a change materially affects an existing customer’s ongoing rights, we may provide additional notice by email, through the Course platform or on the website.

Changes to future prices will not alter a completed one-off purchase.

Separate terms will be provided before we introduce any subscription or automatically renewing product.

31. Transfer of rights

You may not transfer your Course access or your rights under these Terms without our written permission.

We may transfer our rights and obligations as part of a sale, restructuring or transfer of the business, provided that this does not unlawfully reduce your rights.

32. Severability

If a court or competent authority decides that part of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply.

33. No waiver

If we delay enforcing a provision, this does not mean that we waive the right to enforce it later.

34. Entire agreement

These Terms, the applicable product description and the Refund and Cancellation Policy form the agreement between you and us concerning the purchase.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on information that forms part of the contract under applicable law.

35. Third-party rights

Except where expressly stated, no person other than you and Creator Haus Limited has a right to enforce these Terms.

36. Complaints

Please send complaints to dan@ytwacademy.com.

Include:

  • your name;

  • the email address used to purchase;

  • your order details;

  • a clear description of the issue;

  • the outcome you are requesting.

We ask that you give us a reasonable opportunity to investigate and attempt to resolve the matter informally before starting legal proceedings.

37. Governing law and courts

These Terms and any non-contractual dispute are governed by the laws of England and Wales.

If you are a consumer, this choice does not remove any mandatory protection provided by the law of the country in which you ordinarily live.

The courts of England and Wales will have jurisdiction, subject to any right a consumer has to bring or defend proceedings in another court under mandatory consumer law.

38. Contact details

Creator Haus Limited
Trading as YouTube Wealth Academy
Company number: 16300323
Registered in England and Wales
Registered office: 35 Ashbrook Crescent, Solihull, England, B91 3TD
VAT registration number: GB510245247
Email: dan@ytwacademy.com

REFUND AND CANCELLATION POLICY

Last updated: 13 July 2026

1. About this Policy

This Refund and Cancellation Policy applies to Courses purchased directly from Creator Haus Limited through ytwealthacademy.org or ytwealthacademy.com.

It should be read together with our Terms of Service.

2. Our commercial 14-day refund guarantee

In addition to any rights provided by law, we offer a commercial 14-day refund guarantee.

You may request a refund where:

  1. you contact us within 14 calendar days beginning on the date of purchase; and

  2. you have consumed no more than 20% of the purchased Course.

Both conditions must be satisfied.

This guarantee applies separately from any statutory right you may have.

3. How Course consumption is measured

We may use reasonable platform records to determine how much Course content has been consumed, including:

  • video-viewing progress;

  • lessons opened;

  • lessons completed or marked complete;

  • modules accessed;

  • Course-progress percentages;

  • resource-access records;

  • relevant login and activity data.

We will consider the overall substance of the activity rather than relying solely on an accidental click or the opening of a Course landing page.

Downloading or accessing supporting resources may be considered alongside other Course activity, particularly where substantial materials have been accessed or retained.

Where the platform shows that more than 20% of the Course has been consumed, the commercial refund guarantee will not normally apply.

4. How to request a refund

Send your request to:

dan@ytwacademy.com

Your email should include:

  • your full name;

  • the email address used for the purchase;

  • the Course purchased;

  • the date of purchase;

  • your order number, where available;

  • a brief explanation of the request.

We aim to respond within one to three working days.

This response target does not necessarily mean that funds will reach your account within that period. Banks and payment providers may require additional processing time.

5. Approved refunds

Approved refunds will normally:

  • be issued to the original payment method;

  • include the amount properly refundable, including applicable VAT;

  • result in immediate deactivation of Course and community access.

After receiving a refund, you must stop using and delete any downloaded Course materials in your possession.

You do not receive a continuing licence to use refunded materials.

6. Requests outside the guarantee

We do not normally provide a discretionary change-of-mind refund where:

  • the request is submitted more than 14 calendar days after purchase;

  • more than 20% of the Course has been consumed;

  • you did not use the Course;

  • you changed your mind;

  • you no longer have time to complete it;

  • you expected a particular result that was not guaranteed;

  • your channel, business or circumstances changed;

  • a third-party platform changed its rules.

This does not affect rights relating to faulty, misdescribed or unlawfully supplied digital content.

7. Immediate access and statutory cancellation rights

The Courses are digital content provided through immediate online access.

Where required by applicable law, we will ask you to:

  • expressly request immediate supply before the end of the statutory cancellation period; and

  • acknowledge that the statutory cancellation right may be lost when supply begins.

Where the legal requirements for losing a statutory cancellation right have not been satisfied, this Policy does not remove that right.

Even where a statutory cancellation right has been validly lost, you may still use our separate commercial 14-day refund guarantee if you satisfy its conditions.

8. Faulty or misdescribed digital content

The 14-day/20% conditions do not replace your statutory rights.

Contact us if:

  • you cannot access the Course because of a fault within our control;

  • the digital content is materially different from its description;

  • the content is defective;

  • the Course does not meet a legal standard that applies to it.

We may first attempt to repair the issue, restore access, provide replacement content or offer another remedy where the law permits.

9. Technical difficulties

Before requesting a refund for a technical issue, please provide reasonable information so that we can investigate.

This may include:

  • your device;

  • your browser;

  • screenshots of the error;

  • the affected lesson;

  • the date and time of the issue.

We are not responsible for problems caused solely by an unsupported device, poor internet connection or a customer’s local settings, although we will try to provide reasonable assistance.

10. Refund abuse

We may reject a request under our commercial guarantee where we reasonably determine that:

  • more than 20% of the Course was consumed;

  • material was systematically copied or recorded;

  • account sharing occurred;

  • substantially all valuable resources were downloaded before the request;

  • false information was provided;

  • the guarantee is being used fraudulently;

  • the customer has repeatedly purchased and refunded Courses in bad faith.

This does not permit us to reject a remedy that you are legally entitled to receive.

11. Payment disputes

Please contact us before opening a chargeback or payment dispute.

Opening a dispute may result in temporary suspension of Course access while the matter is investigated.

Where a payment is reversed or refunded, access may be permanently deactivated.

12. Contact

Creator Haus Limited
Trading as YouTube Wealth Academy
Email: dan@ytwacademy.com

PRIVACY POLICY

Last updated: 13 July 2026

1. Introduction

This Privacy Policy explains how Creator Haus Limited collects, uses, stores and shares personal information in connection with:

  • ytwealthacademy.org;

  • ytwealthacademy.com;

  • the YouTube Wealth Academy Courses;

  • our Circle or Shopify community;

  • purchases;

  • customer accounts;

  • support communications;

  • analytics;

  • marketing communications.

Creator Haus Limited is the controller of the personal information described in this Privacy Policy unless another organisation is identified as acting independently.

2. Who we are

Creator Haus Limited
Trading as YouTube Wealth Academy
Company number: 16300323
Registered in England and Wales
Registered office: 35 Ashbrook Crescent, Solihull, England, B91 3TD
VAT registration number: GB510245247
Email: dan@ytwacademy.com

We are registered with the UK Information Commissioner’s Office.

We have not appointed a formal Data Protection Officer. Privacy enquiries should be sent to dan@ytwacademy.com.

3. Personal information we collect

Depending on how you interact with us, we may collect the following categories.

Identity and contact information

This may include:

  • your name;

  • email address;

  • billing address;

  • country;

  • general location;

  • company name, where supplied;

  • VAT number, where supplied;

  • account username or profile details.

Purchase and transaction information

This may include:

  • Courses purchased;

  • transaction date;

  • price;

  • currency;

  • VAT applied;

  • order number;

  • payment status;

  • refunds;

  • chargebacks;

  • payment-provider references;

  • invoice information.

We do not normally receive or store your complete payment-card number. Card information is processed by Stripe, Shopify or another payment provider.

Account and Course information

This may include:

  • account creation date;

  • login records;

  • Course enrolments;

  • Course progress;

  • video-viewing activity;

  • lessons opened or completed;

  • resources accessed;

  • account status;

  • community membership;

  • support history.

Community and submitted information

This may include:

  • profile information;

  • posts;

  • comments;

  • questions;

  • reviews;

  • feedback;

  • uploaded files;

  • YouTube channel links;

  • examples of titles or thumbnails;

  • success stories;

  • communications with other members.

You should avoid posting sensitive or confidential information in a community area visible to other members.

Communications

We may retain:

  • emails;

  • support requests;

  • complaints;

  • refund requests;

  • survey responses;

  • feedback;

  • records of other communications.

Technical and usage information

This may include:

  • IP address;

  • approximate location;

  • browser;

  • device type;

  • operating system;

  • referring website;

  • pages viewed;

  • login times;

  • Course activity;

  • cookie identifiers;

  • session information;

  • error and security logs.

Marketing preferences

This may include:

  • whether you subscribed to marketing;

  • the date and method of consent;

  • emails opened or links clicked, where enabled;

  • unsubscribe requests;

  • communication preferences.

4. How we obtain information

We may obtain personal information:

  • directly from you;

  • when you place an order;

  • when you create an account;

  • when you participate in the community;

  • when you contact us;

  • automatically through cookies and technical logs;

  • from Shopify;

  • from Circle;

  • from Stripe;

  • from analytics providers;

  • from fraud-prevention and payment services;

  • from publicly available sources where appropriate and lawful.

5. How and why we use personal information

To process purchases and supply Courses

We use information to:

  • take payment;

  • calculate applicable VAT;

  • issue invoices;

  • create accounts;

  • enrol customers;

  • provide Course access;

  • administer refunds;

  • manage payment disputes.

The usual legal bases are performance of a contract and compliance with legal obligations.

To operate accounts and communities

We use information to:

  • authenticate users;

  • record Course progress;

  • provide community access;

  • display posts;

  • enforce community rules;

  • investigate account sharing;

  • prevent misuse.

The usual legal bases are performance of a contract and our legitimate interests in operating and protecting the Services.

To provide support

We use information to:

  • respond to questions;

  • investigate technical problems;

  • assess refund requests;

  • address complaints;

  • maintain records of customer interactions.

The usual legal bases are performance of a contract and our legitimate interests in providing support and resolving disputes.

To comply with legal obligations

We may process information to:

  • maintain accounting records;

  • maintain UK VAT records;

  • maintain OSS VAT records;

  • respond to tax authorities;

  • comply with company law;

  • comply with consumer law;

  • respond to lawful requests;

  • prevent money laundering or fraud where applicable.

The legal basis is compliance with a legal obligation.

To protect the Services

We may use information to:

  • detect suspicious transactions;

  • investigate account sharing;

  • prevent piracy;

  • detect security threats;

  • enforce our legal rights;

  • defend legal claims;

  • respond to chargebacks.

The legal bases are our legitimate interests, performance of a contract and, where applicable, legal obligations.

To analyse and improve the Services

Subject to cookie-consent requirements, we may use analytics information to:

  • understand website use;

  • measure traffic;

  • identify technical problems;

  • assess Course engagement;

  • improve lessons;

  • improve website performance.

The legal basis is normally your consent where non-essential cookies or similar technologies are used.

Some Course-progress information may also be processed as necessary to perform the contract and administer the commercial refund guarantee.

To send essential communications

We may send messages concerning:

  • orders;

  • receipts;

  • account security;

  • Course access;

  • material service changes;

  • refunds;

  • support;

  • legal or policy matters.

These are service communications rather than promotional marketing. They may be necessary to perform our contract or pursue our legitimate interests.

To send marketing

Where you have opted in, we may send information about:

  • Courses;

  • educational content;

  • promotions;

  • launches;

  • relevant products or services.

The legal basis is normally consent.

You can unsubscribe at any time by using the unsubscribe facility in the message or contacting us.

We will update this Privacy Policy before materially expanding our marketing practices, including introducing SMS marketing, advertising audiences or new advertising pixels.

6. Who we share information with

We may share personal information with trusted providers where reasonably necessary.

These may include:

Shopify

Shopify may host website, checkout, order, customer-account and commerce functions.

Circle

Circle may host Course, account, progress and community functions.

Stripe and payment providers

Stripe and other payment providers process transactions, refunds, fraud checks and payment disputes.

Google Analytics

Subject to consent settings, Google Analytics may process website usage and technical information.

YouTube and embedded-content providers

When you play an embedded YouTube video, YouTube or Google may receive technical, cookie and usage information according to the settings and consent choices that apply.

Accountants, bookkeepers and VAT advisers

We may share relevant transaction, invoice and tax information with professional advisers assisting with accounts, UK VAT, OSS VAT and other legal obligations.

Professional and legal advisers

Information may be shared with lawyers, insurers, consultants or other advisers where necessary to obtain advice, enforce rights or resolve disputes.

Government and regulatory authorities

We may disclose information to HM Revenue & Customs, Companies House, EU tax authorities, courts, regulators, law-enforcement bodies or other authorities where required or permitted by law.

Business transactions

If Creator Haus Limited is sold, merged, reorganised or transfers part of its business, personal information may be disclosed to relevant advisers, purchasers and successor organisations subject to appropriate confidentiality and data-protection measures.

We do not sell personal information for money.

7. International transfers

Some providers may process personal information outside the United Kingdom or European Economic Area.

Countries outside the UK or EEA may not always provide the same legal level of data protection.

Where required, we rely on appropriate transfer mechanisms, which may include:

  • UK adequacy regulations;

  • European Commission adequacy decisions;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to European Commission Standard Contractual Clauses;

  • European Commission Standard Contractual Clauses;

  • another lawful transfer mechanism.

Our providers may also implement contractual, organisational and technical safeguards.

Contact us if you would like more information about the safeguards relevant to a particular transfer.

8. How long we retain information

We do not keep all personal information indefinitely.

The following periods or criteria will normally apply.

Transaction, accounting and UK VAT records

These are normally retained for at least six years from the end of the relevant accounting period, or longer where required because of an investigation, dispute or other legal obligation.

OSS VAT records

Records relating to transactions reported through OSS may be retained for ten years from the end of the calendar year in which the transaction occurred.

Customer account and Course records

Account, enrolment and Course-progress information may be retained while Course access remains active.

After access ends, relevant account records may normally be retained for up to two years, except where a longer period is needed for tax, fraud prevention, legal claims or another lawful reason.

Community content

Community posts and related moderation records may be retained while the community and account remain active.

Content may remain for up to two years after account closure where reasonably required for community continuity, moderation, complaints or legal protection.

We may anonymise content rather than delete it where this adequately protects the individual.

Support and complaint records

Support correspondence is normally retained for up to three years after the matter is closed.

Records may be retained longer where there is an ongoing dispute, chargeback, legal claim or regulatory issue.

Marketing records

Marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to contact you.

We may retain a minimal suppression record after an unsubscribe so that we do not accidentally add you back to a marketing list.

Analytics information

User-level and event-level analytics data is retained according to the settings configured in the relevant analytics platform and is ordinarily not retained for longer than reasonably necessary for analysis.

Where practicable, we aim to use a retention period of no more than 14 months for identifiable or pseudonymous event-level analytics data.

Aggregated statistical information that no longer identifies an individual may be retained for longer.

Security and technical records

Security and system logs may normally be retained for up to 24 months, unless a longer period is necessary to investigate misuse or protect legal rights.

Legal claims

Information relevant to a dispute or potential legal claim may be retained until the applicable limitation period expires and any proceedings are concluded.

We may delete or anonymise information earlier where it is no longer required.

9. Security

We use reasonable technical and organisational measures designed to protect personal information.

These may include:

  • controlled account access;

  • passwords and authentication;

  • secure third-party platforms;

  • encrypted communications;

  • payment-provider security;

  • access restrictions;

  • monitoring for misuse;

  • backups and recovery measures.

No internet service or storage system can be guaranteed to be completely secure.

You are responsible for choosing a strong password and keeping your credentials confidential.

Contact us promptly if you believe your account or information has been compromised.

10. Your rights

Depending on your location and the circumstances, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • object to direct marketing;

  • request data portability;

  • withdraw consent;

  • complain to a data-protection authority.

These rights are not absolute. For example, we may need to retain transaction information to comply with tax law even if you request deletion.

To exercise a right, email dan@ytwacademy.com.

We may ask for information reasonably necessary to verify your identity.

11. Marketing choices

You can withdraw marketing consent at any time.

You can:

  • click the unsubscribe link in a marketing email;

  • change available account preferences;

  • contact dan@ytwacademy.com.

Unsubscribing from marketing will not stop necessary account, payment, legal or Course communications.

12. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

Non-essential analytics, advertising or similar cookies will be used only in accordance with applicable consent requirements.

13. Third-party websites

Our Services may link to websites we do not control.

This Privacy Policy does not govern how those third parties use personal information.

You should review the third party’s privacy information before providing information or making a purchase.

14. Children

The Services are not intended for children under 16.

A person aged 16 or 17 should access the Services only with the involvement and permission of a parent or legal guardian as described in our Terms of Service.

We do not knowingly seek to collect personal information directly from children under 16.

Contact us if you believe a child has supplied information improperly.

15. Automated decision-making

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects for customers.

Payment, fraud-prevention or platform providers may use automated systems as part of their own services.

16. Complaints

Please contact us first if you have a concern about our use of personal information.

Email: dan@ytwacademy.com

You may also complain to the Information Commissioner’s Office if you are in the UK.

EU residents may have the right to complain to the data-protection supervisory authority in the EU country where they live, work or believe an infringement occurred.

17. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

  • a change in law;

  • a new provider;

  • a new feature;

  • a change in our processing;

  • improved wording;

  • new marketing practices;

  • new security or compliance requirements.

The “Last updated” date will show when the Policy was most recently revised.

Where required by law, we will provide additional notice or obtain consent before using information for a materially different purpose.

18. Contact

Creator Haus Limited
Trading as YouTube Wealth Academy
Registered office: 35 Ashbrook Crescent, Solihull, England, B91 3TD
Email: dan@ytwacademy.com

COOKIE POLICY

Last updated: 13 July 2026

1. About this Policy

This Cookie Policy explains how Creator Haus Limited uses cookies and similar technologies on:

  • ytwealthacademy.org;

  • ytwealthacademy.com;

  • associated Course, checkout and community pages.

It should be read with our Privacy Policy.

2. What cookies are

Cookies are small data files stored on a device when a person visits a website.

Similar technologies may include:

  • local storage;

  • pixels;

  • tags;

  • software development kits;

  • device identifiers;

  • embedded-content technologies.

These technologies can help websites operate, remember preferences, process transactions, measure usage and protect accounts.

3. Necessary cookies

Necessary cookies support functions such as:

  • website operation;

  • navigation;

  • account login;

  • security;

  • shopping-cart functions;

  • checkout;

  • payment processing;

  • fraud prevention;

  • saving cookie choices;

  • maintaining a user session.

These cookies may be used without optional consent where they are genuinely necessary to provide a service requested by the user.

Blocking necessary cookies may prevent parts of the website, checkout or Course platform from functioning.

4. Functional cookies

Functional cookies may remember choices such as:

  • language;

  • currency;

  • login preferences;

  • display settings;

  • video or Course preferences.

Where required by law, these cookies will not be activated unless you consent.

5. Analytics cookies

Subject to your consent, we may use analytics cookies to understand:

  • how visitors find the website;

  • which pages are viewed;

  • how long visitors remain;

  • which devices or browsers are used;

  • whether errors occur;

  • how website performance can be improved.

We currently use or may use Google Analytics for this purpose.

Analytics information is generally used in aggregated or pseudonymous form.

6. Embedded content

Pages may include embedded videos or content supplied by YouTube or another provider.

The provider may use cookies or similar technologies when you:

  • load the embedded content;

  • play a video;

  • interact with the player;

  • are signed into an account operated by that provider.

Where required, embedded content that uses non-essential cookies should remain blocked until you provide consent.

7. Checkout and Course platforms

Shopify, Circle, Stripe and related providers may use cookies or similar technologies for:

  • account sessions;

  • checkout;

  • payments;

  • fraud prevention;

  • Course access;

  • security;

  • platform preferences.

Some of these technologies are necessary to provide the service.

Others should be controlled through the consent mechanism where applicable.

8. Advertising cookies

We do not currently state that we use Meta, TikTok or other advertising pixels.

We will update this Cookie Policy and the consent banner before introducing advertising cookies or pixels that materially change how visitor information is used.

Advertising cookies will not be activated without consent where consent is legally required.

9. Your choices

When you first visit the website, you should be given the option to:

  • accept optional cookies;

  • reject optional cookies;

  • choose cookie categories.

Rejecting optional cookies should not prevent access to basic website functions.

You may also be able to change your consent through the “Cookie settings” link displayed on the website.

You can additionally control cookies through your browser settings. Blocking all cookies may prevent the checkout, login or Course platform from working properly.

10. Cookie duration

Some cookies are session cookies and expire when you close your browser.

Others remain for a specified period or until deleted.

The duration depends on:

  • the cookie’s purpose;

  • the platform setting;

  • your browser;

  • the consent tool;

  • the relevant provider.

The website’s consent-management tool should display an up-to-date list of cookies and durations where that functionality is available.

11. Changes to this Cookie Policy

We may update this Policy when:

  • cookies change;

  • a new provider is introduced;

  • analytics settings change;

  • advertising technologies are introduced;

  • legal requirements change.

The date at the top identifies the latest version.

12. Contact

For questions about cookies or privacy, contact:

dan@ytwacademy.com